After proceeding with your order, please ensure that the Items in your cart are correct. You will be able to confirm quantity, color, and mirror colors like any other product.

To complete the order, please proceed to the Checkout process. You will be able to select your preferred payment type: Paypal or credit card.

Before confirming your order, please verify your shipping address carefully. You will also have the option to add special comments or delivery clarifications if needed.

 

A confirmation email will be sent after your order has been placed, processed and accepted. The confirmation email will include detailed information about your order. Please note, that we do not ship orders on Saturday or Sunday.

 

Please note that "in some rare cases" if your delivery information is not complete you will be asked for clarification. Orders may be automatically cancelled and refunded in 10 days unless the shipping information is complete. In this case, and after the time expired, a new order may be placed on the website.

Orders can be easily canceled and refunded prior to shipping. For additional information on return and exchanges please check our policy below. For further questions, please contact us at: info@poloksuglasses.com

By submitting an order, you accept our Terms & Conditions. You also agree to comply with all other policies related to the service on our website.

Depending on the country of destination, the product prices may not include taxes. Please note that all prices are subject to change without notice.

Prices and final shipping cost information will be included in the confirmation email. Shipping fees may vary depending on the country of destination.

PAYMENTS

All payments, including all mayor credit and debit card transactions are processed through Paypal and Shopify payments. They are both extremely secure. We never receive or store your credit card information; this information is encrypted and handled by Shopify or Paypal, depending on your payment of choice.

SHIPPING INFORMATION

At Checkout, delivery prices and rates will be shown after introducing your shipping address. We usually take 2 days to prepare your order after being picked up for delivery.

Please note that strikes, national holidays, special events or conditions related to the country of destination might affect delivery times or could sometimes cancel or postpone deliveries. We ship worldwide or as far as the shipping companies can go. Certain exceptions may apply such as Brazil and Russia. Some countries like Mexico require special controls and extra security methods before shipping.

Due to the pandemic, we won’t be able to assure delivery times. Orders are typically delivered within 3 - 5 business days. Please accept our apologies if you experience additional delivery delays due to shipping issues that are out of our hands. 

Delivery may require a signature at the point of reception and a fast check of the parcel. Any damage of the parcel or lost content and issues should be reported to the carrier. This is a requirement to issue refunds related with delivery. Please keep your delivery receipt for your records.

For additional information and delivery rates, please click in the following link:

RETURNS & EXCHANGES

If you are not happy with your order, you may return it within 10 days from the delivery reception date. We will issue a partial refund (Purchase price minus shipping costs) once we’ve received the sunglasses back. Note that the customer is responsible for the Return shipping costs as well.

 We are working to be able to provide a 100% free return service in the future. 

 Products should be returned complete (including the case), not damaged, and in his original conditions and packaging. Please note that you should guarantee the right use of an external cardboard box, that ensures the original package is well protected.

If you have any questions, please contact us at: info@poloksunglasses.com

We will contact you directly in the case of any issue with the returning process.